As a studio membership feature, we offer unlimited access to our private video channel which has over 180 filmed sessions. This can be freely accessed by PB students to catch up on missed sessions but can also be used to undertake extra sessions at any time.​

Our free video membership feature will be advantageous to clients during holiday periods enabling continued practice during breaks away from the studio​. Missed studio sessions can also be caught up by requesting a catch up session via email to pilatescatchup@gmail.com.

At least 48 hours notice must be given in any circumstance in order to be eligible for a replacement class.​ Students who choose to attend a class for a catch up session are fully responsible for informing the teacher of any muscle, joint or skeletal issues that they have prior to the start of the session. Students will be responsible for ensuring that they choose the correct level of each exercise offered within that session.​

Catch up sessions will only be authorised to current paying clients who are registered for monthly direct debit and attending a regular weekly class.
No refunds will be offered for missed classes.

Private studio clients (1:1 or 1:2 sessions) must give at least 24 hours’ notice of class cancellations in every circumstance. Failure to give the required 24 hours’ notice will result in the session being fully charged to the client. We do make exceptions at our discretion for last minute absences due to illness and emergencies.

Monthly rolling memberships can be cancelled by emailing us at purebalancepilates@gmail.com.

You must provide one calendar months notice prior to your next payment date for cancellations. All monthly recurring payments must run for a minimum of two months before you can cancel.

Monthly direct debit fees must be paid irrespective of attendance/ non attendance at your class(es). Membership must be paid irrespective of whether or not the student has attended their class(es). Memberships are non refundable and non transferable after the initial 14 day cooling off period in line with the Consumer Contract Regulations (2014).

Clients must give at least 24 hours’ notice of appointment cancellations in every circumstance. Failure to give the required 24 hours’ notice will result in the session being fully charged to the client.

We do make exceptions at our discretion for last minute absences due to illness and emergencies.

We reserve the right to cancel a class, treatment, postural assessment or 1:1 session without notice if for some reason the studio or clinic room environment is unsuitable for the class, assessment or treatment to be provided, or if the teacher or therapist is unwell.

We will ensure that any treatments or assessments are rescheduled within 48 hours and that a full refund is given in the case of a cancelled class. No charge will be made to the client for a 1:1 session that has been cancelled by Pure Balance Pilates

Upon joining a mainstream class students will be invited to agree to a monthly recurring payment for their class via our chosen provider, GoCardless.

Class fees are then payable on the 1st of each month via direct debit. If students join a mainstream class part way though a month, a single invoice will be charged to cover the remainder of that month, in addition to a recurring monthly invoice to commence on the 1st of the following month.

Postural assessment fees are invoiced prior to your appointment and are payable at least 24 hours prior to your agreed assessment date.

For the safety of all students we will cancel Pilates classes in the event of adverse weather conditions. We will contact those students whose classes are affected via text message at our earliest opportunity. Students will be able to access our private video channel to catch up on sessions missed due to adverse weather conditions. No refunds will be offered.

In order to ensure that we maintain open space within the studio, we request that all personal belongings be left in your car whilst you undertake your class.

Socks must be worn in the studio at all times. This is for the safety of our clients, to help maintain cleanliness on the floors and to prevent the spread of any foot infections.

It is a requirement of class attendance that each student must clean any studio equipment they have used using our antibacterial spray and a single use cloth

All students are advised to sanitise their hands on entry using the wall mounted touch free alcohol based hand sanitisation gel prior to staring classes and upon exit from the studio.

No refunds are given for student absences. Students will be invited to take a catch up class using the Pure Balance video channel...

In order to continue to grow the studio and meet the need for safe and effective physiotherapy led Pilates classes, we invite suitably qualified and experienced Pilates teachers to join our team.

As part of their induction process, new teachers joining the PBP team will be required to observe a selection of our classes. They will also be required to teach a session whilst being observed and assessed by a PBP instructor.

You will receive an email prior to any session that will be observed by a new team member, or if the new team member has been asked to teach your session.

The new teacher will have had a thorough handover to ensure that they are fully aware of all students postural assessment recommendations prior to teaching your session. This ensures that they are able to plan a safe and effective exercises tailored to the requirements of student members

By signing agreement to our terms and conditions, clients agree that from time to time Pure Balance Pilates staff may take videos or photos during class for use on social or marketing channels and that they are happy for Pure Balance Pilates to use these without additional written consent.

We adhere to the principles of the GDPR General Data Protection Regulation 2018 and apply best practice for managing information.