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PILATES CLASSES AND 1:1 SESSIONS

TERMS AND CONDITIONS 

UPDATED MAY 2022

BY PURCHASING CLASSES FROM PURE BALANCE PILATES LTD YOU ARE AGREEING TO THE TERMS AND CONDITIONS BELOW. 

PURE BALANCE PILATES LTD RESERVES THE RIGHT TO MODIFY AND CHANGE THE TERMS AND CONDITIONS SET OUT BELOW AS REQUIRED

CORONAVIRUS MEASURES:

In order to comply with HSE guidance on the protection of workers and students from Coronavirus (https://www.hse.gov.uk/news/assets/docs/working-safely-guide.pdf ) we have implemented and will maintain the following measures:

 

  • Reduced class sizes to allow for social distancing.

 

  • Ensuring that within each class, student members remain the same (ie not mixing student groups, in order to limit social interaction).

 

  • Increased time between classes to allow staggering of arrival and departure of students,  and to allow ample time for wiping down of equipment and contact points between classes. 

 

  • Deep cleaning of the studio and all equipment. each week. 

 

 

MISSED CLASSES

We are a Physiotherapy led Pilates studio providing individualised Pilates teaching. As such,  we do not offer the option to drop into classes for catch up sessions. Classes are pre planned and progressed weekly according to the students within that session and their postural assessment requirements. 

 

Missed studio sessions can be caught up using the studio video channel.

Keeping class group members the same week by week will not only help with social distancing measures, it will also enable more individualised teaching in classes and will facilitate a better flow of lessons as student participants will now be the same each class.

 

The free video membership feature will be advantageous to clients during holiday periods enabling continued practice, during breaks away from the studio

Catch up video sessions will only be authorised to current paying clients who are registered and attending a regular weekly class.

 

No refunds will be offered for missed classes.

MISSED SESSION CHARGES  FOR 1:1 CLIENTS

 

Private studio clients (1:1 or 1:2 sessions) must give at least 24 hours’ notice of class cancellations in every circumstance. Failure to give the required 24 hours’ notice will result in the session being fully charged to the client.

TERM FEES

Class fees are payable in advance every 6 weeks and are non refundable.

For pre-classes cancelled with less than 4 weeks notice 50% of the fees are refundable, less than 2 weeks notice 25% of the fees are refundable and for pre-classes cancelled less than a week prior to commencement no fees will be refunded. 

ADVERSE WEATHER

For the safety of all students we will cancel Pilates classes in the event of adverse weather conditions. We will contact those students whose classes are affected via text message at our earliest opportunity. Students will be able to access our private video channel to catch up on sessions missed due to adverse weather conditions. No refunds will be offered.

 

PERSONAL ITEMS IN THE STUDIO

In order to ensure that we maintain open space within the studio, we request that all personal belongings be left in your car whilst you undertake your class. 

MASKS AND FACE COVERINGS 

 

IDue to changes in Government guidance from 19/7/21, it is NOT compulsory to wear a face covering. However, we are still requesting that students please continue to wear a mask when entering and leaving the studio and whilst moving around before and after their class. 

SOCKS

Socks must be worn in the studio at all times. This is for the safety of our clients, to help maintain cleanliness on the floors and to prevent the spread of any foot infections.

CLEANING OF STUDIO EQUIPMENT AFTER YOUR CLASS

It is a requirement of class attendance that each student must clean any studio equipment they have used using our antiviral spray and a single use cloth

HAND SANITISATION ON ENTERING THE BUILDING

All students are requested to sanitise their hands on entry using the wall mounted touch free alcohol based hand sanitisation gel prior to staring classes and upon exit from the studio. 

STUDENT ILLNESS

No refunds are given for student absences. Students will be invited to take a catch up class using the Pure Balance video channel

DATA PROTECTION POLICY

We adhere to the principles of the GDPR General Data Protection Regulation 2018 and apply best practice for managing information.

 

ICO REGISTRATION NUMBER ZB156717 - PURE BALANCE PILATES LTD